Customer Testimonials

My experience was excellent. We arrived at a fair deal for our 2023 Telluride (love the vehicle). However the reason for this review is because there was an error in the paperwork that resulted in us being charged $1,000.00 above the agreed price. The dealership noticed the error, called us, apologized for the error and immediately refunded the overpayment. This honesty and integrity is appreciated as they could have swept it under the rug. For me, 5 starts for honesty and integrity, you do not often see these days were someone admits a mistake, corrects the mistake and apologizes. For this reason, I ... Read More

Full review text opened.

DealerRater - Jun 24, 2023

My experience was excellent. We arrived at a fair deal for our 2023 Telluride (love the vehicle). However the reason for this review is because there was an error in the paperwork that resulted in us being charged $1,000.00 above the agreed price. The dealership noticed the error, called us, apologized for the error and immediately refunded the overpayment. This honesty and integrity is appreciated as they could have swept it under the rug. For me, 5 starts for honesty and integrity, you do not often see these days were someone admits a mistake, corrects the mistake and apologizes. For this reason, I have to highly recommend this dealership. Thank You, Joe

Read at DealerRater

Jess M, sales consultant, was absolutely amazing. Gave me that top notch personal interest that is hard to find these days. You will be wise to ask for her when purchasing a vehicle.,Brian A, sales manager, will stand by you every step of the way until you get the perfect payment plan. Excellent sales team here!!!

Read at DealerRater

My experience at this dealership was horrible to say the least. I do wish to highlight the positive first. When I arrived on the lot, I was greeted by the best salesman ever (Jeff) a minority. The level of customer service was outstanding from Jeff. Unfortunately, he was stuck in the middle between a very unhappy customer and a very disrespectful manager (Brian Anderson) who is Caucasian. I came in to purchase a used Kia Telluride but ended up purchasing a 2023 Kia Sportage Hybrid (showroom model). I came into the dealership already financed with a check from my bank. When ... Read More

Full review text opened.

DealerRater - Jul 26, 2022

My experience at this dealership was horrible to say the least. I do wish to highlight the positive first. When I arrived on the lot, I was greeted by the best salesman ever (Jeff) a minority. The level of customer service was outstanding from Jeff. Unfortunately, he was stuck in the middle between a very unhappy customer and a very disrespectful manager (Brian Anderson) who is Caucasian. I came in to purchase a used Kia Telluride but ended up purchasing a 2023 Kia Sportage Hybrid (showroom model). I came into the dealership already financed with a check from my bank. When my salesman (Jeff) asked his manager to start the purchase process, the manager stated that he will not accept my check from Navy Federal as payment. This was very frustrating to hear. I have never heard of any dealership to deny a finance check from a reputable bank. Jeff then asked the manager if I could pay in cash, this was also denied by the manager Brian. I was told the only way he could sell me this vehicle was via their own inhouse Kia financing, so he had to run my credit, which was so unnecessary to do. Brian ran my credit through 4 different lenders and the result was a higher interest rate and lower term far worse than what my bank approved me for. At this point I was beyond frustrated. I felt the manager Brian knew that I wanted to purchase this vehicle but deliberately made it difficult for me. The manager Brian was very condescending and spoke to Jeff very poorly in front of customers. The atmosphere was very bias and discriminating. The staff was not welcoming at all. The only lifeline I had was the salesman Jeff, who did an awesome job of making this horrible situation very calming. I left the showroom and went outside to call my bank to discuss other options. The manager Brian came out to me very disingenuous and stated that he would now accept my check from the bank after he ran my credit for no reason. He then stated that he just doesn’t like dealing with my bank because they don’t release payment fast enough for him. This was his personal preference not policy for Kia. We spent over 6 hours in this dealership, this was such a waste of time to try and discourage me from purchasing this vehicle. Overall, I would not recommend anyone to purchase anything from this dealer. If you really must then ask for the salesman Jeff. ***** Jeff rocks 5 stars all the way*****

Read at DealerRater

I went there to lease a new vehicle because me lease was about to be up. After my experience with them I would NEVER EVER BUY ANYTHING FROM THOSE CROOKS EVER!!! They lied to me when the ran my credit and then tried to haggle with me on the pricing. I told them what I was willing to pay PERIOD and said they would have no problem with the deal. They wasted my time and jerked me around with pricing. They are thieves for lying about my credit to try and make me have to spend more money. The very ... Read More

Full review text opened.

DealerRater - Mar 25, 2021

I went there to lease a new vehicle because me lease was about to be up. After my experience with them I would NEVER EVER BUY ANYTHING FROM THOSE CROOKS EVER!!! They lied to me when the ran my credit and then tried to haggle with me on the pricing. I told them what I was willing to pay PERIOD and said they would have no problem with the deal. They wasted my time and jerked me around with pricing. They are thieves for lying about my credit to try and make me have to spend more money. The very next day I went to turnersville Nissan and they ran my credit and just like that it 250 points higher than what RK KIa said it was. RK KIA ARE THIEVES. DONT GO THERE AND WASTE YOUR TIME. THEY SUCK!!! DAVE LALENA YOU AND YOUR DEALERSHIP SUCK !!!!!!!

Read at DealerRater

My dealer was very short with me and sold me a vehicle above its value. The vehicle needed an oil change and they didnt even detail it before I signed the papers. I was told it would be done after I brought it back in to get two new back tires on it but they failed to keep their end of the promise made. Hunter, my dealer at RK Kia, failed to contact me when the tires had came in. I contacted the service manager for weeks before my appointment was scheduled. When I walked into the dealership Hunter said ... Read More

Full review text opened.

DealerRater - Oct 12, 2019

My dealer was very short with me and sold me a vehicle above its value. The vehicle needed an oil change and they didnt even detail it before I signed the papers. I was told it would be done after I brought it back in to get two new back tires on it but they failed to keep their end of the promise made. Hunter, my dealer at RK Kia, failed to contact me when the tires had came in. I contacted the service manager for weeks before my appointment was scheduled. When I walked into the dealership Hunter said he left 2 voicemails and lied about that. His attitude is poor and needs to be addressed. Bad for business. 3hrs & 15mins later they still failed to fully clean the markings out of the car.

Read at DealerRater

drove 3 hours to buy a (used) car. I communicated with the dealership for 4 days before taking the trip. After I test drove the vehicle and sat down to crunch the numbers, Wes, the Sales Manager, tried to charge $23000 for a car valued at $18000!!! When I pointed this out to my salesman Steve he immediately went back to the manager. (Steve was amazing and clearly stuck in the middle.) Wes then countered @ $18,900 and refused to negotiate on price after being caught trying to essentially steal $5,000 from us. When confronted on this fact numerous times, Wes tried to ignore it until he ... Read More

Full review text opened.

DealerRater - Jan 18, 2019

drove 3 hours to buy a (used) car. I communicated with the dealership for 4 days before taking the trip. After I test drove the vehicle and sat down to crunch the numbers, Wes, the Sales Manager, tried to charge $23000 for a car valued at $18000!!! When I pointed this out to my salesman Steve he immediately went back to the manager. (Steve was amazing and clearly stuck in the middle.) Wes then countered @ $18,900 and refused to negotiate on price after being caught trying to essentially steal $5,000 from us. When confronted on this fact numerous times, Wes tried to ignore it until he eventually said "Yeah, well I did, but I'm still not budging off of $18,900." Wes did eventually mention $18,500 as a price.... But the car is valued @ $18000!!! Needless to say, I left without a car, with my time wasted due to a racist manager. (There were certain things said and done that reeked of racism & bias.) P.s.: Steve has really soft hands 😊

Read at DealerRater

Friday September 21st I brought my 2011 Kia Sorento into RK Kia of Vineland in for service. It was due for an oil change and my back door handle on the drivers side had broken off a few days earlier. After it had broken off I checked all my other handles to make sure they were secure and they were all fine except the one I broke off. When I arrived at Kia I was told there was a recall on my specific model of car, and they had to see if it could be covered. When looking at my car ... Read More

Full review text opened.

DealerRater - Sep 26, 2018

Friday September 21st I brought my 2011 Kia Sorento into RK Kia of Vineland in for service. It was due for an oil change and my back door handle on the drivers side had broken off a few days earlier. After it had broken off I checked all my other handles to make sure they were secure and they were all fine except the one I broke off. When I arrived at Kia I was told there was a recall on my specific model of car, and they had to see if it could be covered. When looking at my car Chris Kennedy the service manager of RK Kia ripped off the handle on my back door on the passenger side! They came to us in the waiting room and told us it would be almost 700$ to fix the two door handles. Even though my door handle had a recall on it they said a different piece was broken so it wouldn’t be covered. When I asked Chris why he even opened my back door on the passenger side he said “well who ever took down your information took it down wrong and it says doors, not just the one” and said he would take off 100$ because he was the one who broke it but they still wanted to charge me almost 400$ in labor, so pretty much trying to get me to pay for something they broke. I completely understand that my handles weren’t covered by the recall and I’m responsible for breaking the one handle but I am NOT responsible for Chris ripping off my other handle. I told him that I thought it was unfair and started to literally cry in his presence. Pleading with him that I have a one year old child with a car seat in the back and now I have no way of opening up either of my back doors to get him!? Chris was incredibly rude, raising his voice at me, interrupting me as I was trying to speak and taking no responsibility for his actions. He never once apologized, never once showed any sympathy for a worried mother. He just said “it’s not my fault it would have broken off eventually”. All my handles were secure before bringing in my vehicle, he must have yanked it off thinking it was the broken one and is now refusing to take responsibility, even though he’s the one that said they took down my information wrong and he didn’t know which one was broken. (Even though only one of the four doors had a missing handle. Not very hard to see which one was broken so clearly he’s just incompetent) I am disgusted with the whole situation and can’t believe RK Kia won’t take responsibility for their actions. I will never return to RK Kia of Vineland ever again and I suggest you shouldn’t either because when checking your oil they might break your dashboard and say they aren’t responsible for fixing it.

Read at DealerRater

The service department at RK Kia in Vineland is without a doubt the best Kia service department in all of New Jersey. I had to get my 2013 Optima towed in due to it breaking down a little bit over a month ago, and they had it back to me within a month, even with the engine being on national back order. Chris and his team definitely deserve this 5 star rating for keeping me up to date and informed on the status of my vehicle over the length of my service visit with them. Many thanks!

Read at DealerRater

I have purchased my last 4 cars from RK and I never had a complaint!!! Great service and very honest. They give you great deals.

Read at DealerRater

Needed some repair work done to my 2008 Kia Sportage. The experience was painless and the service department got me back on the road in record time. Dave Pastor and his crew are the best!

Read at DealerRater

Brought my car in for a recall. Ended up paying $60 for marker light replacement. This is why I use my own mechanic. Will never utilize RK Kia as a repair site again nor will I ever purchase a car from them.

Read at DealerRater

My experience with RK Kia of Vineland was and continues to be a disaster. My car broke down 12 days after my purchase and I towed it back to Kia (which the sales manager fought me on him paying for the tow, he finally paid) they stuck a bandaid on my car and it broke down again a month later. (Still under my 90 day warranty thankfully) I had to take my car to a "third party" to prove it was Kia's fault. It was proven by 2 separate third parties. Kia stuck another bandaid on my car and I ... Read More

Full review text opened.

DealerRater - Jun 25, 2016

My experience with RK Kia of Vineland was and continues to be a disaster. My car broke down 12 days after my purchase and I towed it back to Kia (which the sales manager fought me on him paying for the tow, he finally paid) they stuck a bandaid on my car and it broke down again a month later. (Still under my 90 day warranty thankfully) I had to take my car to a "third party" to prove it was Kia's fault. It was proven by 2 separate third parties. Kia stuck another bandaid on my car and I could tell something wasn't right so I took it in to third party again. Which they proved the work done by Kia was ruining my transmission. Car was towed back to Kia and sat for a MONTH because sales manager did not want to replace my transmission, but the service center agreed to being at fault. Since transmission has been replaced my car now jumps each time I put it in reverse.. Motor mounts not being placed correctly and Kia does not want to fix the issue. All I wanted was a decent car from a reputable dealership. I am now paying out of pocket to get all of these issues fixed from a different service center, though the Kia service center is friendly.. They clearly do not know what they are doing. And for the sales Manager Dave, he is a joke and a very mean man. I am so mad that I did business at such an awful place. I am disgusted by the lack of professionalism and the lack of respect they have for their customers.

Read at DealerRater

This is the WORST car dealership I have ever been to. I HIGHLY recommend STAYING AWAY! I was browsing for a car to purchase in the fall. Rob pushed me on their "summer sales event". I thought he found the perfect car for me, so i ended up purchasing it at that time. I spent a large amount of money on a higher end kia. It turns out they lied about the car i purchased. I was told it would have a remote start included (and i paid for the feature up front). When I received the car, ... Read More

Full review text opened.

DealerRater - Jun 13, 2016

This is the WORST car dealership I have ever been to. I HIGHLY recommend STAYING AWAY! I was browsing for a car to purchase in the fall. Rob pushed me on their "summer sales event". I thought he found the perfect car for me, so i ended up purchasing it at that time. I spent a large amount of money on a higher end kia. It turns out they lied about the car i purchased. I was told it would have a remote start included (and i paid for the feature up front). When I received the car, I was then told this feature didn't come with the car and could not be installed. I was obviously upset about this so I contacted John, the GM of the dealership. He was SO unprofessional. He did not offer to fix the problem and still has not sent me the check to recieve my money back for the remote start! Then, he proceeded to be a jerk about my reviews on facebook and google. I'm just being honest about my experience here. If i can help anyone avoid the scam I went through with this dealership, my goal is accomplished.

Read at DealerRater

Having a little trouble getting a call back from the service department. Moisture collects in the headlights. Took the car to the service dept. when it was raining, so they could see the problem. Bought the extended warranty on the 2013 Sorento . Car just needs to be fixed.

Read at DealerRater

Beware!!! They are scam artist! Sales manager Jim Grim is rude, condescending and one of the most unprofessional people at the dealership. He is a poor representation of Chevy and should no longer have a job. Jim assured me my car was brand new but when I drove off the lot the car was a lemon. After multiple attempts to get it fixed he told me I was in my own. I became angry and he refused to speak to me. I will be reporting RK to the better business bureau. STAY AWAY.

Read at DealerRater

I had gone to three other used dealers and one was not very nice! None of them could put me in a decent car at a decent price until I came to Kia Auto Group. My salesman, George, was the BEST! I never told him which car I wanted, just my scenario. He took me to the PERFECT car and made the deal happen! Love my Optima!

Read at DealerRater

I purchased my 2010 Kia Rio in June 2014, one month later, the car starting shaking and had no pick-up. I called and was told that it was a good thing that I was able to get an appointment right away or I could have created more damage. The repair was the ignition coil and spark plug. They fixed that one for free. When asked, they told me that 'it just happens'. About two months after that, it happened again with a second coil... this time I had to pay about $250. They threw in an oil change for free. About another 2 months ... Read More

Full review text opened.

DealerRater - Dec 29, 2014

I purchased my 2010 Kia Rio in June 2014, one month later, the car starting shaking and had no pick-up. I called and was told that it was a good thing that I was able to get an appointment right away or I could have created more damage. The repair was the ignition coil and spark plug. They fixed that one for free. When asked, they told me that 'it just happens'. About two months after that, it happened again with a second coil... this time I had to pay about $250. They threw in an oil change for free. About another 2 months after that, it happened again with a third coil. Again, I had to pay $250... but hey! it was a good thing I got it in on time or it would have been much more money. NOW...Two weeks after that, it happened again with a fourth coil. They asked me for another $250... well you fooled me once too many times. I asked, almost begged for help, some kind of assistance or support - throw me a bone but nothing. When asked why this keeps happening, they said, 'it just happens'. Well, I went home, did a ton of research and after a purchase of high quality spark plugs and a coil, totaling about $35, I repaired the car myself in less than 10 minutes. It's not the fact that the Kia parts are less than sub-standard, and it's not the fact I waited for a total of 6 hours and invested $500 of my hard earned money - it's the point that they took me for a fool. Did not even try to understand, help or lend advice. Granted, the service guys were friendly, but as far as going the extra mile to keep my business - they didn't- but their hands may have been tied and not allowed to offer superior service. Good service - nice guys but not world class. Oh! they definitely lost at least one customer from this ordeal and two other repeat customers from my family. Do the math...! I will be removing this nightmare from my garage soon.

Read at DealerRater

I love the superior service I receive every time I purchase a vehicle at RK Chevrolet. Justin Rivera and Mike were excellent in helping me pick the right car for me. This is my third vehicle from RK Chevrolet and I have been totally satisfied with each one,

Read at DealerRater

Best car buying experience ever, and I've had a lot. I didn't think anyone would be able to give me a deal that would fit my budget due to negative equity in my trade. These guys made it happen! I did a lot of research and shopping around, RK Kia had the best prices and the most down to earth straight forward sales team I have ever delta with. At least give them an opportunity to show you what they can do.

Read at DealerRater

Everyone was helpful. I ran into a few issues with verification of employment and employees were all helpful even if they didn't sellme the car they pylled together as a trye team to strive towards customer service. Thanks RK of Vineland

Read at DealerRater

From bringing the car to my job to show, to signing paperwork, every step of my purchase was amazing. The easiest experience I've ever had purchasing a car. Devin had done everything for me and continues to be there for me after I drove the car off the lot. If youre looking for a new vehicle, RK should be at the top of your list. Thank you Devin and thank you RK KIA!

Read at DealerRater

Nick amd Leonel was a great salesman who really took the time to help me find exactly what I needed. I left feeling great about my purchase. I would recommend Nick and a new KIA to anyone who is looking to purchase or lease a new car!!

Read at DealerRater

I purchased my 2009 honda accord in Dec of 2013, I delt with a gentlemen named Rob Jimenez he was nothing like any other dealer I've delt with. He took his time and showed me all the cars that I could afford and ones that he reccommened for me. He was polite and understanding he didn't rush me into anything and he fought to get me the best deals he could. He went above and byond to make sure I was a happy cosutmor and that I left with a safe, reliable, stylish vehicle. I will defiantly be buy all ... Read More

Full review text opened.

DealerRater - Jul 20, 2014

I purchased my 2009 honda accord in Dec of 2013, I delt with a gentlemen named Rob Jimenez he was nothing like any other dealer I've delt with. He took his time and showed me all the cars that I could afford and ones that he reccommened for me. He was polite and understanding he didn't rush me into anything and he fought to get me the best deals he could. He went above and byond to make sure I was a happy cosutmor and that I left with a safe, reliable, stylish vehicle. I will defiantly be buy all my vehicles from him! Thank you so much Rob Jimenez.

Read at DealerRater

Christopher Gottardi Sales gave me a great price right up front, he took so much time explain the features of the car which is fully laded

Read at DealerRater

I bought my Kia Sorrento Jan 2013 and my husband recently purchased a Optima. Both times we dealt with Rob Jimenez and he went above and beyond to make sure we were satisfied. I would recommend this dealership to anyone and I would also return in the future.

Read at DealerRater

I have had many vehicles. My family has purchased 3 vehicles from RK Kia of Vineland, and they are as trustworthy as they come. We especially appreciated Chris Gottardi's help, kindness, and expertise. I recommend them to anyone looking for a reliable vehicle at a good price.

Read at DealerRater

I went looking to trade in my Soul for something larger. Chris was exceptional at helping me find what I needed! I Highly recommend him!!

Read at DealerRater

I have to say I was very happy with James. On my way to the dealership I was thinking about looking at four vehicles. Equinox, Kia soul, Rav4, Prius v. From reading my original email to him and knowing the options that I was currently used to he brought up the perfect car for me to test. After driving it and learning about the latest technological features I was drawn to the car like a moth to a flame. Even though I am quite comfortable at this dealership from multiple previous purchases there is always trepidation when having to choose ... Read More

Full review text opened.

DealerRater - Aug 7, 2013

I have to say I was very happy with James. On my way to the dealership I was thinking about looking at four vehicles. Equinox, Kia soul, Rav4, Prius v. From reading my original email to him and knowing the options that I was currently used to he brought up the perfect car for me to test. After driving it and learning about the latest technological features I was drawn to the car like a moth to a flame. Even though I am quite comfortable at this dealership from multiple previous purchases there is always trepidation when having to choose the next family vehicle and go through the process. James really helped to make everything go extremely smooth. Thanks RK! Mike Garland Delran NJ -a long drive for the right dealer!

Read at DealerRater

I had the best car buying experience ever. I needed and bought A nice preowned car from a a intelligent salesmen. I was completely satisfied.

Read at DealerRater

I purchased a 2013 Kia Optima from RK Kia of Vineland. The entire purchase process was handled extremely professionally. The dealership is a very clean and friendly environment. The sales rep gave me the best opportunity to test drive the vehicle, representing both highway and city conditions. The sale rep took the time to understand what I was looking for in a vehicle to assist me in my final selection. The dealership also worked hard to give me the best deal possible to our mutual benefit. I would highly recommend this dealership to anyone looking for a great deal, excellent customer ... Read More

Full review text opened.

DealerRater - Sep 3, 2012

I purchased a 2013 Kia Optima from RK Kia of Vineland. The entire purchase process was handled extremely professionally. The dealership is a very clean and friendly environment. The sales rep gave me the best opportunity to test drive the vehicle, representing both highway and city conditions. The sale rep took the time to understand what I was looking for in a vehicle to assist me in my final selection. The dealership also worked hard to give me the best deal possible to our mutual benefit. I would highly recommend this dealership to anyone looking for a great deal, excellent customer service and a sales rep who was looking to go the extra mile.

Read at DealerRater

This is my first kia soul my daughter bought a kia several years ago and my daughter and 2 grandsons purchased cars since I did every body was treated great by everyone there. I delt with wes storar before and he went over and above to make sure everything went great.

Read at DealerRater

We bought a 2012 Kia Soul + in 3 days! What a great experience from the first email to the day we drove the new car off the lot. The staff was wonderful. Everyone was friendly, helpful and welcoming. They understand what customer service means. They found the color and model we wanted at the price we wanted and we were happy. I strongly recommend this dealership to anyone looking to buy a Kia. We are 100% satisfied.

Read at DealerRater

After the worst experience in the world at Cherry Hill Kia, I shopped around many Kia dealers. I found RK Auto Group Kia in Vineland to stand out among the rest. Originally starting with internet sales rep Wes Storar, who help me like no other had ever done before. HONEST, UPFRONT, HONORED his word and did everything he could to make the deal happen. I just left the RK parking lot with my new 2013 Kia Sorento. We did all the numbers via e-mail and phone. Couldn't decide on color, titanium or olive. Titanium was on lot, the Lx with 3... Read More

Full review text opened.

DealerRater - May 7, 2012

After the worst experience in the world at Cherry Hill Kia, I shopped around many Kia dealers. I found RK Auto Group Kia in Vineland to stand out among the rest. Originally starting with internet sales rep Wes Storar, who help me like no other had ever done before. HONEST, UPFRONT, HONORED his word and did everything he could to make the deal happen. I just left the RK parking lot with my new 2013 Kia Sorento. We did all the numbers via e-mail and phone. Couldn't decide on color, titanium or olive. Titanium was on lot, the Lx with 3rd row seat in Olive originally was not going to be on lot tonight until Thursday. Wes trusted his heart on what could possibly happen. He went and picked up the Olive Green and had it a detailed. When I arrived there this evening it was there already to go. Didn;t expect that until Thurs. What a great sales guy....Throughout the whole experience he put his customer first. Steve Sheppard Jr took care of all the details when the color was decided by my wife and I. And Olive Green it was. Steve Sheppard Jr did exactly as Wes discussed with me. No hidden fee, agenda or tricks. Down to earth, Honest and a great person to close a deal. I will share with everyone the customer service I received was second to none. Thanks to all involved at RK Auto Group. You have made the car buying experience what is should be. CHERRY HILL KIA....NO WAY!!!!! RK Auto Group....#1 in by book. My neighbors are looking for a Kia..they asked what did I think. Do I really need to write in here my answer. Thanks again Wes and Steve. Be Blessed.

Read at DealerRater

VERY FRIENDLY,COURTEOUS,POLITE AND MADE YOU FEEL LIKE YOU WERE NOT JUST A NUMBER AND WENT OUT OF THEIR WAY TO BE AS HELPFUL AS POSSIBLE TO HELP FIND THE PERFECT VEHICLE TO YOUR SATISFACTION

Read at DealerRater